Orders
Can I modify or cancel after it has been placed?
We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.
What payment methods do you accept?
We accept credit cards (Visa, MasterCard, American Express, Discover, Diners Club, JCB, UnionPay), debit cards, PayPal, Klarna, Google Pay, and Apple Pay.
Will I be charged immediately when I place an order?
No, we pre-authorize your payment method to ensure funds are available. The charge will only occur once your order is processed.
Do you offer financing or payment plans?
Yes, Klarna and Afterpay are available as payment options for financing and installment plans. Additionally, we are actively working to expand our financing options to offer even more flexible payment solutions for our customers. Stay tuned for updates!
Do you store my credit card information?
No, we do not store sensitive payment information, such as credit card numbers or expiration dates.
Shipping
Do you offer free shipping?
Yes, we offer free shipping on all orders to the United States. For Alaska and Hawaii, additional shipping costs may apply.
Do you ship internationally?
No, we currently only ship within the United States.
What are your shipping times?
Orders are processed within 1-2 business days. Standard shipping transit time is 5-10 business days, but custom or specialized saunas may require 2-4 weeks or longer before they are ready to ship.
How do I track my order?
Keeping track of your order is simple. Once your order ships, we’ll send a confirmation email with a tracking number within 24 hours of dispatch. You can use this number to monitor the status of your order.
Returns
What is your return policy?
Our return policy is designed to ensure customer satisfaction. We accept returns on most eligible items within 30 days of delivery. Returned items must be unopened, unused, and in their original condition to be eligible for a refund.
How do I initiate a return?
Email us at sales@puresaunastore.com and include:
- Your order number
- The reason you are requesting a refund
- If there is damage, include clear images of it
If your return request is accepted, we will send you a Return Merchandise Authorization (RMA) number and instructions on how to and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Once your return is approved and the item is received and inspected, you will be automatically refunded on your original payment method. Refunds will be issued within 15 business days of approval.
How can I contact you for return or refund questions?
You can email us anytime at sales@puresaunastore.com, and our team will assist you promptly.
Assembly & Care
Is assembly required for your products, and do you provide assembly instructions?
Some of our products such as saunas require assembly, and detailed instructions are included in the packaging. If you need assistance or replacement instructions, please contact our customer support team.
Do you offer installation services?
Yes, we do offer installation services. You can find more details on our installation and assembly services for saunas, cold plunges, and other therapeutic equipment on this page: Installation Services
Warranty
Do the products come with a warranty?
Yes, all products purchased from our store come with a full manufacturer warranty, as we are an authorized dealer for every brand we sell.
How do I know the warranty terms for my product?
Warranty terms vary by manufacturer. Detailed information about the specific warranty coverage can be found in the product documentation or on the manufacturer’s website. Feel free to contact us if you need assistance.
How do I register my product for warranty coverage?
Product registration for warranty coverage is a straightforward process. Upon receiving your order, you will find detailed instructions on how to register your product.
Products
How long does it take to preheat an infrared sauna?
Preheating can take 20 to 30 minutes, depending on the size of the sauna and ambient temperature.
How long should a sauna session last? And how often should I use an infrared sauna?
Start with 15-20 minutes per session. As your body adjusts, you can gradually increase session duration.
Begin with one to two sessions per week. Wait at least 24 to 48 hours between sessions, especially as a beginner, to allow your body to recover. Then increase as you become more accustomed to the heat.
What if I feel uncomfortable during a sauna session?
If you experience dizziness, nausea, or discomfort, exit the sauna immediately to cool down.
What safety precautions should I take when using a cold plunge pool?
- Check with Your Doctor: If you have any existing health conditions or concerns, it’s important to consult your physician before using a cold plunge pool.
- Start Slowly: Step into the cold water slowly, and begin with brief sessions (usually 1-3 minutes) and gradually extend the time as your body adjusts to the cold.
- Pay Attention to Your Body: If you feel any discomfort, dizziness, or trouble breathing, leave the cold plunge pool immediately.
- Avoid Alcohol: Refrain from drinking alcohol before or after using the cold plunge pool, as it can interfere with your body’s ability to regulate temperature.
- Stay Hydrated: Make sure to drink plenty of water before and after using the cold plunge pool to maintain proper hydration.
- Warm Up: Engage in light exercises or stretching to prepare your muscles before entering the cold water.
- Focus on Breathing: Take slow, deep breaths or try breathing exercises to help your body adjust to the cold and promote relaxation.