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Privacy Policy

Last Updated: November 27, 2024

At Pure Saunas, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website or interact with our services.

Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, make a purchase, sign up for our newsletter, or contact us. This may include:

  • Personal Identification Information: Name, email address, phone number, shipping and billing address.
  • Payment Information: Payment card details, billing address, and other necessary information to process your purchase.
  • Order Information: Details of products purchased, order number, and purchase history.
  • Technical Information: IP address, browser type, device information, and usage data collected via cookies and similar technologies.
  • Communication Data: Any feedback, inquiries, or other communications you send to us.

How We Use Your Information

We use your information for the following purposes:

  • To fulfill and manage your orders: Process payments, shipping, and returns.
  • To communicate with you: Send order confirmations, updates, newsletters, and marketing materials.
  • To improve our services: Analyze usage data to enhance website functionality, customer experience, and product offerings.
  • To improve our services: Analyze usage data to enhance website functionality, customer experience, and product offerings.
  • To ensure security: Monitor and prevent fraud, protect against unauthorized transactions, and safeguard user data.
  • To comply with legal obligations: Fulfill any legal requirements, respond to lawful requests, and enforce our terms and policies.

Sharing Your Personal Information

We may share your information with:

  • Service Providers: Third-party vendors who assist with payment processing, shipping, email delivery, and website hosting.
  • Business Partners: Partners we collaborate with for marketing, promotions, or product offerings. This includes sharing your data with advertising partners to personalize ads, analyze customer behavior, or improve user experience.
  • Legal Authorities: When required by law, or in response to legal processes, to protect our rights, or to prevent fraud.
  • Third-Party Data Sharing: Text messaging opt-in data and consent will not be shared with any non-affiliated third parties, except as required to deliver SMS services. This ensures that your information is handled securely and solely for the intended purpose.

We do not sell your personal information to third parties.

Cookies And Other Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize ads and content based on your interactions with our website and other online services. These technologies also track items you place in your cart, including when a cart is abandoned. If you have opted in to receive SMS notifications, we may use this information to send you cart reminder messages via SMS. You can control the use of cookies through your browser settings. 

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, your information will be securely deleted or anonymized.

Security of Your Information

We implement industry-standard security measures, including encryption and secure servers, to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

California Consumer Privacy Act (CCPA) Rights

If you are a resident of California, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA).

1. Right to Know

You have the right to request information about the personal data we have collected about you, including:
  • The categories of personal information we collect.
  • The sources from which the personal information is collected.
  • The purposes for which the personal information is used.
  • The categories of third parties with whom we share personal information.

2. Right to Delete

You have the right to request the deletion of personal data we have collected from you, with certain exceptions. 

3. Right to Opt-Out of the Sale of Personal Information

We do not sell your personal information. However, if we change our practices in the future, we will provide you with the ability to opt-out of the sale of your data.

4. Right to Non-Discrimination

We will not discriminate against you for exercising your CCPA rights. You will not be denied services or treated differently for exercising your rights under the CCPA.

5. Exercising Your CCPA Rights

To exercise any of your rights under the CCPA, please contact us at support@puresaunastore.com or +1 (888) 372-8623. We will respond to your request within 45 days. If we need more time, we will notify you.

Links To Other Sites

Our website may contain links to third-party websites. Please be aware that we are not responsible for the content, privacy policies, or practices of these external websites. We encourage you to review their privacy policies before providing any personal information to these sites. 

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will promptly delete such data from our systems.

Your Rights and Choices

You have the right to:

  • Access and Update: Request access to or correction of your personal information.
  • Delete: Request the deletion of your personal information, subject to certain legal requirements.
  • Opt-Out: Unsubscribe from marketing communications at any time.
  • To exercise these rights, please contact us at support@puresaunastore.com. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

Do Not Track

Please note that we do not alter our website’s data collection and use practices when we see a Do Not Track signal from your browser. However, you can manage tracking preferences through your browser settings.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other reasons. The updated version will be posted on our website, and the "Last Updated" date will be revised accordingly.

Contact Us

After reviewing this Privacy Policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at support@puresaunastore.com or by phone at +1 (888) 372-8623.