Skip to content
Get $300 OFF When You Buy 2 Items from Saunas & Cold Plunges (Use Code "RELAX+RESET" at checkout)
Get $300 OFF When You Buy 2 Items from Saunas & Cold Plunges (Code: "RELAX+RESET")

Return and Refund Policy

Once you have placed your order and are not satisfied for any reason, we accept returns on most eligible items within 30 days of delivery. Our original inbound as well as outbound shipping costs are non-refundable and will be deducted from the total refund amount. All returned items must be unopened and unused to be eligible for a refund. Items that are not in their original condition will not be accepted for return. Certain items, including but not limited to sale items, custom-made and made-to-order products, and Dundalk Leisurecraft products, are ineligible for return or refund. 

A 25% restocking fee will be applied to all returns to cover processing and handling costs. 

Customers are responsible for all return shipping charges or re-consignment fees resulting from customer error. We recommend using a trackable and insured shipping method to ensure the safe return of the product. 

Return Process

  1. Email us at sales@puresaunastore.com and include: 
    1. Your order number
    2. The reason you are requesting a refund
    3. If there is damage, include clear images of it
  2. If your return request is accepted, we will send you a Return Merchandise Authorization (RMA) number and instructions on how to and where to send your package. Items sent back to us without first requesting a return will not be accepted. 
  3. Once your return is approved and the item is received and inspected, you will be automatically refunded on your original payment method.
  4. Refunds will be issued within 15 business days of approval.

Damages and Issues

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to sales@puresaunastore.com. We will process an insurance claim on your behalf. 

Important: Photos and videos of freight damage must be submitted within 24 hours of arrival. Any visible signs of exterior damage, such as punctures, must also be reported within 24 hours for the freight damage claim to be valid. 

Chargebacks

Our team is here to assist you and resolve any issues. We have designed our policies to be as fair as possible. We strive to be responsive and will do everything we can to help you reach the best resolution.

However, any fraudulent chargebacks will be considered theft and may result in criminal liability. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will work to resolve the matter. We kindly ask that you refrain from filing chargebacks for issues that we can resolve together. Thank you for shopping with us!

For any questions, please contact sales@puresaunastore.com.

 

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.