Summary
- Order Cut-Off Time: 2:00 PM EST
- Order Processing Time: 1-2 business days
- Transit Time: 5-10 business days
- Shipping Costs: Free shipping on all orders to the United States. (For shipping to Alaska and Hawaii, additional shipping costs may apply. No shipping outside the USA.)
Shipping Process
You will receive an order confirmation email from our team at Pure Saunas once you place your order. This confirms that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we begin processing it, which typically takes 1-2 business days.
Once your order is shipped, our standard shipping usually takes 5–10 business days within the United States. Due to the custom nature of some of our saunas, some will take at least 2-4 weeks before they are ready to ship, and this may be extended if the sauna is particularly specialized or customized. We will send tracking information to the email address you provided when placing your order within 24 hours of dispatch.
If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@puresaunastore.com.
Our standard shipping is free on all orders to the United States. For shipping to Alaska and Hawaii, additional shipping costs may apply. Please note that we currently ship only to the United States.
Order Tracking
Once your order has shipped, we will send you a follow-up confirmation email that includes your tracking number. You can use this number to monitor the status of your order. Please check the tracking details before contacting us about the location of your order.
Upon Receipt of the Package
- Before signing any paperwork, thoroughly inspect the items delivered to you.
- Check if there are any visible signs of damage, such as dents, scratches, or punctures and make sure to take photos of the damage and note this on the shipper’s Bill of Landing (BOL) when signing the delivery receipt. A signed delivery receipt, without notations of damage, represents your acceptance of the complete order in perfect condition. Failure to report the damage may result in delaying or refusing freight claims.
- Count all the pieces of your package and ensure they’re accounted for.
- Immediately report any missing pieces within 24 hours by emailing directly at sales@puresaunastore.com or via our Contact Us page. This 24-hour window is vital as we will not be able to replace missing pieces after this window.
- Should “concealed” damages (damages not visible at the time of the delivery) occur, report immediately by emailing directly at sales@puresaunastore.com or via our Contact Us page.
Costs Incurred Due to Consignee Unresponsiveness
We want to ensure a smooth and hassle-free delivery process. However, it's to be noted that we are not liable for any costs incurred as a result of the consignee's unresponsiveness.
If you are unavailable to receive your shipment or fail to provide accurate contact information, any additional costs related to re-delivery, storage, or return of the shipment will not be our responsibility.
We reserve the right to make a decision (re-route, place in storage, etc.) regarding the delivery of your order for you if you are not responsive within 72 hours of our last email, phone call, or other method of contact.
It is the responsibility of you, the customer, to ensure accurate contact details and availability for delivery. Please make sure your contact information is correct, and that you are available to receive your shipment as scheduled.
Refusals
Refusing the receipt of your order upon delivery for any reason other than damaged goods or shipping error will be subjected to a 20% restocking fee plus any and all applicable shipping charges.
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.